Paratransit
If you ride paratransit today
What's staying the same?
-
Service hours: Monday – Saturday, 4:30am – 10:00pm.
- Fares and payment methods: rides are still $2.50 each, and you can still use your Mobility MyWAVE card or a digital MAP ticket
- Booking window: you can still prebook rides up to 14 days in advance, at least 24 hours ahead of your departure time.
- Drivers: the drivers you know will continue to help you get around.
- Eligibility: if you are already eligible for paratransit, your status transfers automatically. There is no need to re-apply.
What's changing?
- Service area boundaries change to a new core ADA zone. If you live outside the new zone, or you have taken a ride outside the new zone in the last three months, you are eligible to ride in the Extended Access zone, slightly beyond the new borders.
- Booking by phone: call (251) 344-5656 to book your rides.
- Second Line Transit app: book rides, track your vehicle in real time, and pay by credit or debit card, Apple Pay, or Google Pay.
- Web app: you can also book rides online.
- New payment option: credit and debit cards are now accepted, in addition to the Mobility MyWAVE card and digital MAP ticket.
Service Information
Service Hours
Monday – Saturday: 4:30am – 10:00pm
Price
Payment Methods
- Credit card (already available today)
- Cash (new)
- MyWAVE app/card (new)
- Ticket (new)
Booking
Service Area
Paratransit FAQ
As defined by the ADA, people with a physical or functional disability that limits their ability to use accessible fixed-route public transportation may be eligible for demand-response service. Paratransit is a shared-ride, curb-to-curb service — door-to-door when assistance is needed — with reservations made from the day before up to 14 days in advance.
Riders who live within ¾ of a mile of an established fixed bus route and who, because of a disability, cannot board, ride, or exit an accessible vehicle without help from another person; riders with a disability who could ride an accessible vehicle but whose route is not accessible; riders with a specific impairment-related condition that prevents travel to or from a boarding location; and riders with a temporary disability who meet ADA requirements.
Request an application by calling (251) 344-5656, download it from this website, or pick one up at the GM&O Transportation Center, 110 Beauregard Street, Suite 104. Complete every field — “N/A” answers are not accepted. Processing can take up to 21 business days, and all applicants complete an in-person functional assessment.
No. Certification lasts three years. Request a recertification application at least three months before the expiration date on your ID to avoid an interruption in service.
From 14 days in advance up to the day before your trip, at least 24 hours ahead.
If you are not ready when your vehicle arrives, the driver will wait five minutes after your scheduled pickup time. After five minutes the driver must continue on to other riders, and the trip is recorded as a no-show. If you no-show on the first part of your trip and do not contact our office within one hour, your remaining trips are canceled. Repeated no-shows can lead to suspension of service.
Yes. Companions pay the same fare as the ADA-eligible rider. A personal care attendant (PCA) rides at no additional cost. Children ages 7–11 may travel as companions and pay the same fare; a child 12 or older may accompany you as a PCA at no additional cost. We reserve the right to require proof of age.
Service is curb-to-curb. Door-to-door assistance is provided to help with wheelchairs or to guide a rider, as long as the driver can stay within sight of the vehicle. Drivers cannot enter your residence, take you inside to appointments, or leave a vehicle unattended.